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Privacy Policy

Frozen Muse is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with the Protection of Personal Information Act (POPIA) and other applicable South African privacy laws.

 

Information We Collect

We only collect personal information you voluntarily provide when you:

  • Submit an enquiry via our rental or purchase web forms

  • Contact us directly via email or phone

The personal information we may collect includes:

  • Full Name

  • Email Address

  • Phone Number

  • Delivery Address (for quotes/deliveries)

  • Company Name (if applicable)

  • Product interests (e.g. rental, purchase)

We do not collect payment details, identity documents, or sensitive personal information via the website

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How We Use Your Information

Your information is used strictly for the purpose of:

  • Responding to your enquiries or quote requests

  • Processing and managing rental or sales transactions

  • Communicating about your orders or interest in our products

  • Following up on service quality or satisfaction (where applicable)

We do not sell, rent, or share your personal information with any third parties for marketing purposes.

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Data Protection and Storage

We take reasonable steps to ensure that your information is:

  • Stored securely (password-protected digital platforms)

  • Only accessible by authorised personnel

  • Retained only as long as necessary to fulfil the purpose it was collected for, or as required by law

We use reputable cloud-based services for managing enquiries and customer records, and these may store data outside South Africa. In such cases, data is only stored with providers that comply with applicable data protection standards.

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Sharing of Information

We may share your personal information:

  • With our delivery partners (only the minimum required info, e.g., name, contact number, delivery address)

  • If required by law, court order, or government regulation

  • To protect our rights, property, or safety

We do not share your information with third-party marketers or advertisers.

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Your Rights Under POPIA

You have the right to:

  • Request access to the personal information we hold about you

  • Ask us to correct or delete your personal information

  • Withdraw your consent to us using your information

  • Lodge a complaint with the Information Regulator of South Africa

You can contact us at any time to exercise your rights:
Email: [Insert your contact email]

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Cookies & Tracking

We do not use cookies or third-party tracking tools on this website at this time. Should this change in the future, this policy will be updated accordingly.

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Updates to This Policy

We may update this privacy policy from time to time to reflect legal or operational changes. We encourage you to review this page periodically.

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